How to Send Information to Your Caseworker

Everything you send to your caseworker needs to be:

Clear (not fuzzy, or blurred)

Include the whole document (not have parts missing)

Include the date

Signed where necessary

Be straight (not a wonky page)

Pay close attention to the evidence needs of your application, if you do not send everything correctly you will have to send it again.

Sending your paperwork


man using email

The easiest way to electronically send documents to your caseworker is via email. You can send the documents by attaching the files to an email. Emails can be sent by a laptop, phone, or tablet. 

If you do not have an email account you can set one up with Gmail, Outlook, or Yahoo.

Please be sure to attach as many documents as possible in each email. Do not send an email for every document you send. 

By Post


You can send physical documents to your caseworker in the post. They will make photocopies and send the paperwork back to you.


We Transfer

Sometimes when sending a lot of files at once, you need to use other tools to send the documents to your caseworker. can safely send your documents. You need to put your caseworker’s email, your email, and a message with your name and details, when you add your files. 

Watch this YouTube video for help.

Scanning and Photocopying


A photocopy is a paper copy of your paper document. It is the same as printing the document again. You can send the physical paper documents to your caseworker in the post. Make sure your paper photocopy is exactly the same as your original.


 Scanning takes electronic copies of your paperwork and saves them to your computer.

When using a scanner, make sure your paperwork is clean and straight – the scanned image must match the original. 


If you do not have access to a printer or scanner, you can go to your local library. 

Most printers also have a scanning option.

Jubilee library is Brighton’s main library, Brighton and Hove libraries.

If you do not live in Brighton, find your local library online.


How to take Screenshots and Printscreen

Printscreen on a computer

Printscreen takes a picture of what’s on your computer screen. You can find the print screen button on your computer keyboard, usually displayed as ‘PrtSc’ or something similar.

After pressing the printscreen button, you will need to ‘paste‘ your print screen picture somewhere. You can paste directly into an email to your caseworker, or in to a word document to save alongside other photos or printscreens.

print screen on keyboard
man using his smart phone
Screenshot on a phone or tablet

Taking a screenshot on a phone takes a picture of whatever is on your screen at the time. This varies depending on what phone you have. 
Usually, you take a screenshot by pressing the ‘on/off’ button and the ‘home’ button at the same time. Or the ‘on/off’ button and a ‘volume’ button at the same time.
Your screenshots will all be saved in the same folder in your phone, usually with your pictures.

How to take a screenshot on any device You can also use and type in your phone make/model, and ”how to screenshot” 

Scan examples

Good Scan

Green tick box

good utility bill scan

This scan is good because:
The whole document is visible
The text is clear
There is contrast between white background and black text
It is straight

Bad Scan

Red cross

bad scan of utility bill

This scan is bad because:
The document has been edited with pen
You cannot see all the text
Parts are missing
It is not straight
It is folded and crumpled

Good Photograph

Green tick box

mother and baby

This scan is good because:

It is clear

It is good quality


Any photographs you submit must be labelled with the people who are in the photo.

Bad Photograph

red cross

bad photo scan example

This photo is bad because:

Parts are missing

It is bad quality

You cannot see all the faces

The photo is damaged