supporting refugees, asylum seekers and those with no recourse to public funds

Covid 19 Update & Changes to services


Our thoughts are with you all at this time. We will continue to deliver services and to provide as much help and support as we can to our clients, but in line with current government guidance will be suspending all face-to-face work and trying instead to provide advice and support remotely, by phone and online. We are still working out exactly what this will look like for all of our services, and will update this information in the next few days and weeks.


Advice & casework:

Drop-in advice sessions are suspended – we will instead be providing phone advice from our advice line (01273 082105) as below:


Tuesdays 1.30-3.30pm – immigration advice

Thursdays 2-4pm – generalist advice (immigration, housing, asylum support)

Fridays 11am-1pm – destitution advice (NRPF, food & fuel poverty, asylum support, housing & homelessness, immigration)


If you require a translator, please state your language at the start of the phone call.


We will continue to provide advice by email: please contact us at and we will respond as soon as we can.

We will continue to accept new referrals where possible and practical.

We will continue to support existing clients remotely, by phone, email and WhatsApp.


Food bank:

We are currently supporting our existing destitute clients through a food drop delivery service. Please check Facebook and the website for updates on when we can expand this service.

If you are an existing client and usually access our food bank please give us a call on 01273 328598 to arrange a food drop.


Migrant ESOL Support Hub (MESH):

Face-to-face work has been replaced by phone and remote support for existing MESH clients. Most ESOL classes and training courses are now suspended but some online teaching and training provision is becoming available – please contact us for more information.

Migrant Welcome Project:

The MWP group ​is now meeting online via video call every Thursday. ​The group is currently full but please contact us if you would be interested in joining and we will let you know if and when we can take new members.


Vulnerable Persons Resettlement Scheme:

We will continue to support all families resettled in Brighton & Hove by phone, WhatsApp and online, and will be in contact with you all in the next few days and weeks to see what help and support you need.


ViE staff will be moving to home working over the next week. We will update if there are any changes to our contact details, but in the meantime please continue to get in touch via our usual numbers and email addresses, and via our website and Facebook page.


Please stay safe and make sure that you are following the latest advice on how to deal with Coronavirus: Doctors of the World


DONATION CALL OUT due to Covid-19 restrictions of service

General List of Wanted Items

Pasta, lentils, rice

Dried or canned foods

Tuna, sardines, tomatoes, fruits, chickpeas, olives etc

Cooking oils

Salt, pepper, spice

Tea, coffee, sugar, long life milk


Toiletries male & female

Toothbrush + toothpaste

Shampoo + conditioner

Body wash



Baby formula


Period products (pads NOT tampons)

Toilet roll


Cleaning products

Please contact or call 01273 328598 to arrange a safe drop off time

All for providing an essential food service to our clients and those in need. Thank you!

Text Donation

We also encourage financial donations towards our food bank, you can now send donations via text message. 

Text VIE (amount) to 70085

For example, to donate £10, text ‘VIE 10’ to 70085

To donate £20, text ‘VIE 20’ to 70085


For other ways to donate please scroll down to our donations section

Thank you!

Thank you to all our supporters who have continued to help us in this difficult time.

Are you an asylum seeker, refugee, or someone with no recourse to public funds?

Interested in

What we do

Voices in Exile works with refugees, asylum seekers and vulnerable migrants with no recourse to public funds in East and West Sussex and Surrey. We offer practical and legal support including generalist advice and specialist immigration casework (up to OISC Level 2) for those who would otherwise be unable to access justice. As part of our holistic approach we offer practical support including a weekly food and toiletries bank for those who are destitute; and also advocate for, accompany and enable people to access services, build community, and develop their own potential through a programme of learning and creative activities. We seek to encourage people to find positive ways to address their own needs, build skills and resilience, and work towards integration in the UK through an active programme of volunteering and mentoring.

Services & activities

Advice & casework:

We are accredited to provide specialist immigration advice up to OISC Level 2, and can also provide generalist advice on welfare benefits, housing and homelessness, asylum support, children’s and adult community care.

Generally, all our services are for vulnerable and/or destitute migrants, asylum seekers and refugees who are not eligible for legal aid and/or do not have the means to pay for private legal advice. As a general rule we cannot currently assist EEA nationals – but will consider particularly vulnerable/complex cases. You can download our referral form here.

We currently deliver the following free advice services from our premises in Kemptown, Brighton. Please note that we cannot see clients without appointment or outside drop-in times, so please don’t simply signpost people to our offices! If in doubt, please call us first to check whether signposting is appropriate.

Immigration advice drop-in – Tuesdays 1.30-3.30pm: for refugees, asylum seekers and migrants unable to pay for immigration advice or to access legal aid services elsewhere.

Please note that we cannot currently assist with citizenship applications (unless particularly complex), family or visitor visas, or any enquiries relating to the points-based system (work and student visas).

Drop-in sessions are delivered from the parish hall of St. John the Baptist Church – entrance on Bristol Road, BN2 1AP


Phone advice – Thursdays 2-4pm on 01273 082105

Email advice – we will respond to email advice enquiries sent to as soon as we practically can.


Destitution service and food bankFridays 11am-pm: by referral only (through our referral form, an email or phone call) for clients who are destitute or with no recourse to public funds. 


EU Settlement Scheme : Migrant Help is now providing assistance at our weekly drop-in advice sessions for people who need additional support to apply for settled or pre-settled status under the EU Settlement Scheme. Advice and support is specifically aimed at EU nationals or family members who are currently homeless, living in Roma & traveller communities, young adults who have left care, the elderly, victims of modern slavery, and people with disabilities, literacy or health issues. For more information and advice about how to apply and what documents to bring, contact Charlotte: or 07483 090715.


Referrals – we have limited capacity for referrals for immigration casework, but will consider and respond to all referrals as soon as we can. You can download our referral form here. If you are making a referral on behalf of someone else, we will need you to provide the client’s signed consent for you to do so.

Vulnerable persons resettlement programme:

We work closely with families resettled in Brighton & Hove under the Vulnerable Persons Resettlement Programme, on behalf of Brighton & Hove City Council. Families resettled under this scheme are all from Syria or from neighbouring regions affected by the Syrian conflict, including other countries in the Middle East, North Africa and the Horn of Africa. We meet families on arrival, settle them into their new homes and schools, and provide integration assistance, dedicated casework, one-to-one mentoring, ESOL classes and additional language support (in partnership with the Friends Centre) during their first three years in the UK.


We provide volunteer-based one-to-one mentoring, advocacy and accompaniment for vulnerable migrant service users who are struggling to achieve their immediate goals, improve their English skills, or access the services they need. Mentoring is an incredibly rewarding experience for both service users and volunteers, and provides a rare opportunity to build a one-to-one relationship with someone you might not ordinarily get to know. We are always looking for qualified ESOL teachers willing to provide additional one-to-one English language support for those who find it difficult to access formal classroom-based learning; and are also always looking for volunteer mentors who can help our clients navigate complex UK systems, accompany people to appointments and interviews, and advocate on their behalf, where necessary.

You can download information about how to become a volunteer mentor here.

Group work & activities:

The Migrant Welcome Project – Thursdays 10am-1pm The MWP is a friendly and welcoming group that meets weekly during term time. The group explores how to access practical and leisure services and meet people in Brighton and Hove. About half the sessions take place at Voices in Exile, while the other half are organised trips and visits around the City. Topics and visits are chosen by the group members, with support from paid workers and volunteers. All travel and other expenses are paid for by the project. For more information or to express interest in attending the group please contact Hayat Shebab:  / 07367123855





Our fundraiser for client digital poverty. We are raising money to provide tech devices and WiFi to people who are digitally excluded and suffering because of it.


Support Voices in Exile

Volunteer and become part of a small team doing big work to improve the lives of refugees and migrants.

We are a very small staff team and rely heavily on volunteers to help us deliver our work in a range of frontline and back-office roles. We are currently looking for volunteers in the following areas:


  • Immigration advice & casework support
  • Resettlement project casework and support (VPRS)
  • Destitution advice, casework and food bank support
  • Mentoring (including accompanying & advocacy and additional ESOL language support)
  • ESOL classroom assistants
  • Community interpreting (you will need to be in training or have an interpreting certificate)
  • Admin & reception
  • Fundraising & finance


Covid 19 Update

We are currently only recruiting for drivers for our Friday food bank delivery service, volunteers must: 

• Be available every Friday from 10 – 2 pm depending on
collection slot.
• Have a car with up to date MOT, insurance etc
• Hold a valid drivers licence
• DBS highly desirable but not essential at the moment.
if you are interested please contact Nora at

Our recruitment process has been postponed until further notice, please keep an eye on our website & Facebook page for further updates.


if you are looking for other volunteer opportunities across Brighton & Hove, please visit

We offer an incredibly friendly and supportive staff team, a thorough training, ongoing support and supervision, and the chance to make a real difference to the lives of vulnerable migrants. We are particularly looking for people who have skills in the above areas and who have a good understanding of the issues faced by migrants in the UK – but who above all have passion, empathy, a commitment to human rights, and the time to commit at least one day a week for a minimum of six months.

We currently hold two rounds of volunteer recruitment and training each year, in spring and autumn – if you are interested in applying, you can download our volunteer application pack and read up on our volunteering information pack.

Good to know:                                                                              Recruitment for most volunteer roles includes a short, written application, an interview with two ViE  staff members, a general induction session, and at least 2 half-day or full day training sessions, related to the role. Volunteers applying for any client-facing roles will also need to undergo an enhanced Child and Adult DBS check.                                                      Some roles (for instance, advice and casework roles and some admin/back-office roles will need to demonstrate a high level of written English (equivalent to at least GSCE or B1/B2) and to complete a short, written exercise as part of their interview

Please note: all volunteers need to attend all the necessary interview and training dates in order to start volunteering with us.



“Thank you for having me here for short time. I feel very warm and nice place. People are very friendly and the workers are really helpful. Will be part of my memory. Thank you to all of you!”
– recent service user

Who we are


Mel Steel


I have been working in the refugee & migrant sector for 18 years, in a number of roles and for a number of organisations including the Refugee Legal Centre, Asylum Aid, the Terrence Higgins Trust and Praxis Community Projects. I am passionate about the essential work done by the voluntary refugee & migrant sector, and particularly about the current crisis in access to justice that means so few people have access to the free, competent legal advice they deserve. I am also a firm believer in the skills and abilities of refugees and migrants to create their own change. I am excited to have been given the opportunity to lead Voices in Exile at such a critical moment for migrants in the UK, and look forward to the challenge of sustaining, nourishing and developing our work well into the future.

Charles Brown

Immigration Caseworker

I am an OISC-accredited immigration adviser and have volunteered and worked for a number of other charities that provide legal advice to vulnerable migrants, including Bail for Immigration Detainees and Asylum Aid. My current caseload includes a wide range of immigration legal issues. I enjoy being part of Voices – a small charity that has a big impact in the local community.

Stewart Wheatley

Advice & Outreach Worker

I joined Voices in Exile in May 2018 as advice and outreach worker. My role covers non-immigration advice, including destitution, housing, welfare benefits and asylum support. I am currently working towards becoming OISC-accredited and will soon be delivering outreach advice in Hastings and elsewhere in Sussex and Surrey. I bring considerable experience of the asylum decision-making process to Voices, together with an in-depth knowledge of asylum policy and research. I have also volunteered as an advocate advisor for the Greenwich Migrant Hub in London.

Nicola Green

VPRS Caseworker

I am one of the caseworkers supporting families on the Vulnerable Persons Resettlement Programme. My favourite part of the job is spending time with the families and helping them meet their goals for life in the UK and assisting them to resolve challenges they face in adapting to life here. I feel very lucky to work for Voices in Exile and contribute to the service they provide to the local migrant community.

I am a qualified Social Worker with over 20 years experience working with vulnerable and marginalised people in the voluntary and statutory sector. My previous work experience has included roles with Brighton Housing Trust, Brighton Women’s centre, Terrence Higgins Trust and Brighton and Hove City Council.

Dr Alison Kelly

Projects Manager

I have been co-ordinating and managing provision that supports people to access services and learning for 20 years in a variety of contexts and roles. I am passionate about equality and removing barriers in order that learning in its widest sense can empower people to develop their own potential and enrich the world around them. To this end, I manage projects from the concept stage, through bid writing and design, budget management, staff training, execution and monitoring and evaluation. The projects that I currently manage include the Migrant ESOL Support Hub; Migrant Welcome Project; Migrant Employability; and Migrant Awareness Training. My current role at Voices in Exile also includes fundraising, service development and strategic development, and I chair the Brighton & Hove ESOL Network and the Brighton & Hove Migrant Caseworker Forum. Underpinning my projects is the view that education is necessarily transformative of the way in which individuals view themselves and others – and, crucially, how they view their relation to, and their relationships with, others.

Hayat Shebab

MWP Group Worker

I’m the group facilitator for the Migrant Welcome Project. My main role is to to organize trips, workshops and activities that help migrants to navigate both the practical and fun aspect of life in Brighton. I love being part of a supportive team and enjoy collaborating with the volunteers and project coordinator as we strive to empower members and ensure that the project is group-led. My background is in education and law, and I’ve worked in both refugee advice and teaching and as a high school English teacher and department head in Beirut for 12 years. I enjoy the informal and supportive connections that are made during the sessions, and I’ve loved watching the group members bonding and supporting each other. As well as building community and friendship, the sessions also allow everyone to practice English skills in an authentic, inclusive and safe setting. It is more than a privilege to be allowed to contribute to this project.

Rosa Jones

MESH Caseworker 

I work on the Migrant ESOL Support Hub (MESH Project) at Voices in Exile, where my role is to help people access English classes, mainstream and community services, employability support, and volunteering opportunities. My background is in human rights and migration, and within this area I have worked in research, field support, policy, and communications. I love my role at VIE because I work with clients directly, and so I am constantly inspired by their skills, attitudes and contribution to Brighton’s community. Key to this project is the understanding of integration as a positive two- way learning process with which the whole community can engage.

Louise Yu

VPRS Caseworker

I first joined Voices in Exile in April 2018 as a volunteer. Since March 2019, I have worked as an assistant caseworker, supporting Syrian refugees who have resettled in Brighton under the Vulnerable Persons Resettlement Scheme. I have recently completed my Master’s in Conflict, Security and Development at University of Sussex. I enjoy working with refugee families, helping them to adjust to life in the UK and practising my Arabic language skills with them. 

I am also working as a trainee volunteer adviser under the supervision of the immigration caseworker at Voices in Exile, and working towards my OISC Level 1 accreditation. In addition, I also regularly volunteer at Gatwick Detainees Welfare Group and Brighton and Hove Independent Mediation Service. I have recently completed my Master’s in Conflict, Security and Development at University of Sussex and my previous working experience include working at The Trust for Developing Communities and the Consulate of Panama in Hong Kong. 

Nora Mzaoui

Volunteer Co-ordinator

I have over 13 years’ experience working in the community and voluntary sector in roles such as administrator, development worker and office manager. These roles have always included working with volunteers. My contact with refugees started when I was a development worker supporting small community groups. Over the years I saw several refugee community groups flourish, people who left their own countries to seek safety and start over again. Their resilience and positive attitude really touched me. I knew then that I always wanted to work with and around people, supporting meaningful and positive change.

Alice Harwood

Office Administrator

My experience working with displaced communities in Calais led me to want to provide essential services for refugees, migrants, and asylum seekers in the UK. I am very proud to be part of the team at Voices in Exile and strive to provide a dignified and supportive service to all those that come through our doors.


Nick Scott-Flynn

Acting Chair

I have been a Trustee since the beginning of 2018. I first had contact with the organisation 14 years ago when I was conducting research into the destitution being experienced by asylum seekers and refugees due to the invidious changes to the asylum process. I was impressed by the pioneering work that Voices was doing to support people who had been badly let down by the system, and became a trustee to contribute to the development of the much-needed services that the organisation provides. I work as a consultant in the humanitarian sector and am based in Brighton.


Adam Hickie


I became involved with Voices in Exile back in 2009 when the charity was formally set up, and have acted as the charity’s treasurer since then. In my professional life I am a partner in a local accountancy firm specialising in small business growth and development. We work with a number of charities and community interest companies, which enables me to bring my accounting expertise to Voices.

I first became aware of Voices in Exile in 2007 when my wife volunteered for the group before it was formally constituted as a charity. I was bowled over by the amount of fantastic work that was being done to help people who are all too often marginalised and forgotten, and I wanted to help in any way I could.

Canon Kieron O’Brien

I have been a trustee of Voices in Exile since 2016. I am a trustee of the Roman Catholic Diocese of Arundel & Brighton, and a parish priest in East Brighton. As a member of the Diocesan Refugee Response Group I have taken a keen interest in the development of Voices and bring many years experience of general pastoral work, including a specialism in safeguarding.

Catherine O’Donnell

I became a trustee of Voices in February 2017 after volunteering at the food bank. I am a barrister practising in social housing law. I previously worked at the Low Pay Unit campaigning for a national minimum wage. I wanted to be part of Voices to help sustain and expand its vital work.

Canon Andrew Wingate, OBE

I am an Anglican priest of the Diocese of Chichester, living in Lewes, and offering support to churches in Lewes and Ringmer. I am the inter-faith advisor to the Diocese, and was previously involved in this field for many years in Leicester, Birmingham, India, and more recently in Sweden, where there are vast numbers of refugees. I became a trustee of Voices in autumn 2016, and have a deep concern for the way we should receive our appropriate share of refugees, and how they can be properly cared for and integrated. I feel this both as a concerned citizen and as a Christian minister. I see Voices as a vital way to facilitate this in Brighton and Hove, and in East and West Sussex.



Too many to mention! If you are interested in volunteering with us, please see links in the ‘What we do’ section above. 


Contact Us


General: Alice Harwood –

Volunteering & mentoring: Nora Mzaoui –

Advice queries & referrals:

Advice & immigration casework (for existing clients): Charles Brown –                                     

Stewart Wheatley –

Vulnerable Persons Resettlement Scheme: Nicola Green or Louise Yu

Finance Worker: Sylwia Dudek 

Food bank coordinator: Stephen

Migrant ESOL Support Hub: Rosa Jones-

MWP Group Worker: Hayat Shebab – 

Director: Mel Steel –

“I’d like to thank staff and volunteers at Voices in Exile for all that you do. I know from the constituents I speak to at my surgeries, and the emails and letters I receive, the tremendous support you give to families in desperate need at times of crisis.”
– Caroline Lucas, MP for Brighton Pavilion

Our latest news from the blog

…or social media.

2019 End of Year Celebration

Some photos from our end of year celebration back in December... A big thank you to everyone who attended our end of year party! This last year has been a very busy time for us at Voices in Exile. However, we are now working as hard as ever in 2020 towards our mission...

read more

What we’ve been up to…

It has been an incredibly busy year for Voices in Exile, with many positive changes and challenges since we moved to our new premises in Kemptown at the end of 2017. Since taking up post in October 2017, our new director Mel Steel has been working hard to build a new...

read more

Doctors of the World Petition 




We’ve joined TheBMA, royal medical colleges, DOTW_UK and medical organisations calling for the NHS Charging Regulations to be suspended.  To tackle the #COVID-19 pandemic it is critical that everyone can access health services when they need to.

Sign the Letter


Migrants' Rights Network, PILC and Project 17





Open letter to chief execuives of all local authorities England calling for urgent action to ensure that all migrants, regardless of immigration status, get the support they need during the COVID-19 outbreak.

Joint letter to LAs COVID-19 and migrant homelessness BM


Jesuit Refugee Service



Migrant Rights organisation call for 'leave for all' to protect public health

Press Release



Calls for UK government to provide and maintain translate Covid-19 guidance

Doctors of the World UK (DOTW) and over 20 local authorities, public health bodies and non-profit organisations have written to the UK Government to express concern at the lack of COVID-19 public health guidance in languages other than English.

Open Letter


Covid campaigns that we're supporting

Helen Bamber Foundation

Urgent call for the UK Government to protect and safeguard survivors of
Modern Slavery who have insecure
immigration status






Covid-19 Advocacy: Joint letter to the Prime Minister Policy recommendations to protect people who are experiencing homelessness and insecure migration statuses

Joint Letter


Solace Women's Aid and Public Interest Law Centre

UK: Domestic abuse services call for urgent support for migrant victims blocked from safety, healthcare and refuges



Haringey Migrant Support Centre, London



To Rt Hon. Robert Jenrick MP
Secretary of State for Housing, Communities, and Local Government: An open letter calling for the government to extend the ‘Everyone In’ policy.

Open Letter to Robert Jenrick MP_Final


Open letter to Prime Minister: Reverse the decision to evict people with NRPF into homelessness




Requesting that the Prime minister immediately reverse this decision so as to prevent people who have been refused asylum becoming homeless and destitute, and to protect the health and safety of both individuals and the general public.

Open letter to the Prime Minister


Give non-British citizens who are NHS workers automatic citizenship




Give NHS workers who are EU and other Nationals automatic UK citizenship if they stay and risk their own lives looking after the British people during the COVID crisis.



Freedom From Torture

Joint-letter on increasing asylum support rates in response to the Covid-19 crisis

Joint Letter


Public Interest Law Centre and Southall Black Sisters

The Government urgently needs to allocate ringfenced funding to ensure survivors of domestic abuse who flee abusive homes have a safe place to go.


Freedom From Torture


The Home Office must urgently act to protect immigration detainees and asylum seekers who are at higher risk of dying of Covid-19.
We've written to Immigration Minister Chris Philp, along with 54 organizations: Letter


Free School Meals

We’re joining 60 organisations to call on the Government to permanently extend #FreeSchoolMeals to all low-income migrant families – read the letter here and send him your own @childrensociety

FSM letter press release


Voices in Exile was set up in 2005 to address the urgent need for practical support and legal advice for refugees and vulnerable migrants in Brighton and Sussex. We began as a small, volunteer-led grassroots organisation providing a safe point of contact, advice and practical support for people who didn’t know where else to go, and soon developed a range of social and skills-based activities for clients alongside our advice, casework and destitution services.

We became registered as a charity and limited company in 2009, and became OISC-accredited in 2011, so that we could deliver immigration advice and casework up to Level 2. This means that we can represent in most initial immigration and asylum applications up to the point where an application is refused by the Home Office and needs representation at the appeal stage.

Since the EU migrant crisis of 2015-16 we have experienced a huge increase in interest in and demand on our services, and at the same time a huge outpouring of goodwill from people wanting to help. This has been fantastic but also challenging, and our small team has undergone a number of changes as we have grown.

One thing we know for sure is that demand on our services is not going to decrease anytime soon. The south east of England, including Brighton & Hove, is acknowledged as an immigration legal aid desert, and we are the only provider of free, regulated, out-of-scope immigration advice in the region. This is crucial because, as we have seen in the aftermath of the Windrush scandal, good legal immigration advice is the key to unlocking almost all entitlements in the current hostile environment – including the right to work, claim benefits, rent accommodation, open a bank account, get married, study, drive, and even own a driving license.

If you’d like to support our vital work, you can donate here and see what your money can buy here.


Our charity is based on a multi-faith, human rights-based ethos, and our core values reflect our very basic belief that all people should be treated with respect and dignity within a system that is fair and just. We aim to offer a practical, holistic and high-quality service that reflects and responds to the needs and strengths of our migrant service users – both individually and collectively.

Our funders

Contact us

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Fitzherbert Centre
36 Upper Bedford Street

General Opening Hours: 

Monday to Friday: 9AM to 4PM  

*Excluding bank holidays


Reception: 01273 328598  Office hours 9-4pm 

Advice line: 01273 082105 Thursday 2-4pm


Data Protection